If at the time of that appointment the ticket still hasn't been returned, we should set another follow-up appointment. Since we don't know exactly how long engineering will take to review each individual ticket, when we file one we should be scheduling a set time and date to follow back up with you. Regarding the follow-up, I sincerely apologize. You've taken such effort to articulate the issue (very well!) - you can copy and paste what you've posted here! What we need to do now is take a look at the previous tickets filed and re-open and/or escalate them since the issue still isn't resolved. In this situation, my best recommendation would be to reach out to our T-Force team via DM on Twitter or Message on Facebook. It sounds like you've reached out for assistance a ton of times (which again, shouldn't be necessary!). □Īssisting with SMHS or tethering issues over our forum is a little tough, because we don't have a secure platform for account access to review the particulars. Yikes, Any issue that persists over the course of a year and a half is one that's lasted about one year, five months, and three weeks too long. (I was a loyal T-Mobile customer even when their network was not as competitive as it is now.)Ĭan anyone from T-Mobile solve this for me? Before that I was with Verizon for 2 years, but prior to Verizon I was also with T-Mobile a long time. I have had my current account for over 6 years with multiple lines. Multiple T-Mobile support reps have told me that my plan has no throttling of my 10 GB data allotment. So far not a single person who has made me that promise has actually followed up. Usually the support person is very nice and promises to follow up with me. Over the last 1.5 years I have called T-Mobile support many times regarding this issue. For about the first 5-10 minutes, I had good speeds while connected with my laptop, but then the speeds dropped to the 0.2 or 0.3 Mbps range and stayed there the rest of the day. I also tested the mobile HotSpot feature. When I turn on USB tethering, I get a proper connection. #My download speed android#I do not have to use a 3rd party app on my phone (USB tethering is built in to Android on the S8, S8+) and I do not need a 3rd party app on my laptop. My phones are all T-Mobile branded devices. My phones include a Galaxy S8 and a Galaxy S8+ (but the problem has happened with prior phones, as I mentioned). My T-Mobile plan has not changed during this time. Prior to 1.5 years ago, tethering speeds were fantastic. I have been having this issue for the last 1.5 years and in that time I have used several different laptops. The issue is not related to tethering to one particular laptop either. As soon as I USB tether, speeds drop drastically. The issue is not related to my location because data speeds on the phone are adequate. I have multiple lines with T-Mobile and multiple phones. (On the SpeedTest I just ran I got 25.5 download and 8.11 upload.) However, when I USB tether to my laptop (or desktop), data speeds drop to about 0.3 Mbps download and 0.1 Mbps upload. My data speeds are always around 10 Mbps (or higher) download and 8 Mbps upload directly on my phone. I am a on a grandfathered Simple Choice NA plan with 10 GB of high speed data. My issue is similar to other threads I have seen here.
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